Faq

How can we help you?

I'm new to , where do I begin?

How do I cancel my subscription?

Please click here, sign into your account, and follow the below steps to cancel:

1. Click “Product Access Status”

2. Click the “Cancel Auto-Renew” button

You will have access to the subscription through the end of your current billing period.

here.

Where is my order?

How can I return an item?

Returns policy for Equipment

We only accept returns on equipment if it is damaged, defective, or returned in its original, unopened packaging. Any equipment returns that do not meet our policy standards will not be accepted.We do not accept exchanges on equipment.All items must returned within 14 days upon receipt of order.Customers are responsible for all return shipping unless the product is damaged or defective.

Returns can be mailed back to our warehouse at:

Please include the packing slip with your order number in your return. When mailing back your order, be sure to get tracking information so you will know when your package has arrived at our warehouse. Once we receive your order, we will issue you a refund. Refunds take 7-10 days to process.

Do I need any equipment with the subscription service? If so, what do you suggest?

No equipment, no problem.